Your privacy matters to us. This Privacy Policy explains exactly what personal data ug334 collects, why we collect it, how we protect it, and the rights you hold over your own information as a Member of our platform.
ug334 operates as an internationally licensed online gaming platform serving players primarily based in Indonesia. The platform offers a broad range of gaming products including sportsbook betting (covering BRI Liga 1, EPL, La Liga, Bundesliga, Champions League, and more), live casino games, online slot titles from studios such as Pragmatic Play, Evolution Gaming, Pocket Games Soft, NetEnt, Microgaming, and Spribe, as well as lottery products including togel (Indonesia's traditional numbers lottery) draws such as Togel Hongkong.
In order to provide these services safely, securely, and in compliance with international anti-money-laundering and responsible gaming standards, ug334 necessarily collects and processes certain categories of personal data. We are committed to handling that data with transparency, integrity, and the highest standards of technical security. This Policy sets out those commitments in plain language.
This Policy should be read alongside ug334's Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference and govern your use of the platform in conjunction with this document.
ug334 collects the following categories of personal data, depending on how you interact with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (KTP / passport / driving licence) | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, province) | Registration & account updates |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records | Deposit / withdrawal processing & KYC |
| Gaming & Activity Data | Bet history, game sessions, wager amounts, win/loss records, bonus usage, togel ticket purchases, sportsbook selections | Continuously during platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps, referring URL | Automatically on each visit |
| Communications Data | Support chat transcripts, email correspondence, WhatsApp messages sent to ug334 support | When you contact support |
| Preferences Data | Responsible gaming settings (deposit limits, session reminders, self-exclusion status), marketing communication preferences | Account settings & profile updates |
We do not collect special-category sensitive personal data (such as biometric data, health records, or religious beliefs) except where explicitly required by a competent regulatory authority as part of an enhanced due-diligence process, in which case you will be notified separately.
ug334 collects personal data through the following channels:
You provide data directly when you register an account, complete identity verification, make a deposit or withdrawal, claim a promotion, contact support, or update your account profile. All forms on the ug334 platform are submitted over an encrypted HTTPS connection.
When you access the ug334 website, our servers automatically record Technical Data including your IP address, device fingerprint, browser headers, and session activity. This data is collected using server logs, cookies, and similar tracking technologies (see Clause 7 — Cookies & Tracking for full details).
ug334 may receive data about you from third-party identity verification providers, fraud detection services, and payment processors in order to verify your identity, assess transaction risk, and comply with anti-money-laundering obligations. We may also receive limited data from game studio providers (e.g., Pragmatic Play, Evolution Gaming) related to game session activity conducted through their platforms integrated on ug334.
ug334 processes your personal data on one or more of the following legal bases:
ug334 uses the personal data it collects for the following specific purposes:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, Contact | Contractual Necessity |
| Identity verification (KYC) | Identity, Financial, Technical | Legal Obligation |
| Processing deposits and withdrawals | Financial, Identity | Contractual Necessity |
| Fraud detection and prevention | Technical, Financial, Gaming & Activity | Legitimate Interests / Legal Obligation |
| Responsible gaming monitoring | Gaming & Activity, Preferences | Legal Obligation / Legitimate Interests |
| Customer support | Identity, Contact, Communications | Contractual Necessity |
| Marketing and promotional communications | Contact, Preferences | Consent |
| Platform analytics and improvement | Technical, Gaming & Activity | Legitimate Interests |
| Regulatory compliance and reporting | Identity, Financial, Gaming & Activity | Legal Obligation |
ug334 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your explicit consent.
ug334 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited and controlled circumstances:
To process deposits and withdrawals, ug334 shares the minimum necessary financial and identity data with our authorised payment partners, including Indonesian local bank transfer services and e-wallet providers such as OVO, DANA, GoPay, ShopeePay, and LinkAja. These partners are contractually bound to use your data only for payment processing purposes and to maintain equivalent data security standards.
ug334 uses third-party KYC and fraud screening services to verify member identities and assess transaction risk. These providers may cross-reference the identity documents and data you submit against public and proprietary databases. All such providers operate under binding data processing agreements with ug334.
When you access a live dealer or RNG game powered by a third-party studio (e.g., Evolution Gaming, Pragmatic Play, Pocket Games Soft), a session token and limited technical data are exchanged with that studio to authenticate your game session. Game studios do not receive your financial data, full name, or contact details unless required for jackpot prize verification purposes, in which case we will notify you in advance.
ug334 may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent regulatory bodies if required to do so by applicable law, court order, or pursuant to a lawful formal request. ug334 will, where legally permitted, attempt to notify the affected Member of such a request before complying.
In the event of a merger, acquisition, restructuring, or sale of all or part of ug334's business, your personal data may be transferred to the successor entity as part of that transaction, subject to equivalent data protection obligations being imposed on the acquiring entity. You will be notified of any such transfer in advance.
ug334 uses cookies and similar technologies (local storage, session tokens, pixel tags) to operate the platform effectively and to gather anonymised analytical insights. The cookies we use fall into the following categories:
ug334 does not use third-party advertising or retargeting cookies. You can manage or delete cookies through your browser settings at any time; however, disabling strictly necessary cookies will prevent you from logging in to or using the platform.
ug334 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of membership + 5 years after closure | AML / KYC regulatory requirements |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Gaming Activity Logs | 5 years from the date of each session | Dispute resolution / regulatory audit |
| Support Communications | 3 years from the date of the last communication | Quality assurance / dispute resolution |
| Technical / Log Data | 13 months from collection | Security monitoring and fraud detection |
| Marketing Preferences | Until consent is withdrawn or account is closed | Consent management |
When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised aggregate data (with no personal identifiers) may be retained indefinitely for statistical and business intelligence purposes.
ug334 applies a comprehensive, layered approach to data security, combining technical controls, organisational policies, and ongoing staff training. Our key security measures include:
As a Member of ug334, you hold the following rights with respect to your personal data. To exercise any of these rights, contact ug334's Data Privacy team at [email protected] (plain text — not a clickable link) with the subject line "Privacy Rights Request — [Your Username]". We will acknowledge your request within 48 hours and provide a substantive response within 30 days.
You have the right to request a copy of all personal data ug334 holds about you, together with information about the purposes for which it is processed, the categories of data held, and any third parties with whom it has been shared.
If any personal data ug334 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account-level data (name, contact details), you may update some fields directly in your account settings; for KYC documents and financial records, please contact support.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where it has been unlawfully processed. Please note that ug334 may be legally required to retain certain categories of data (financial records, AML files) beyond the period you request — in such cases we will explain the specific retention obligation and delete all data that is not subject to a legal hold.
You may request that ug334 restrict the processing of your data — for example, while you contest the accuracy of the data or while a deletion request is being assessed. Data subject to a processing restriction will be retained but not actively used.
You have the right to receive a copy of the personal data you have provided to ug334 in a structured, commonly used, machine-readable format (e.g., JSON or CSV). This right applies to data processed on the basis of your consent or a contract with you.
You have the right to object to the processing of your personal data where ug334 relies on legitimate interests as the legal basis, including profiling for responsible gaming monitoring. You also have an unconditional right to object to processing for direct marketing purposes at any time.
Where ug334 processes your data on the basis of your consent (e.g., marketing emails), you may withdraw that consent at any time by contacting support or updating your preferences in account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
ug334 takes the protection of minors extremely seriously. All prospective Members are required to confirm their age during registration, and mandatory KYC identity verification — which includes verification of date of birth against a government-issued document — is applied to all accounts before withdrawals are processed. Where ug334 discovers or reasonably suspects that a Member is under 21 years of age, the account will be immediately suspended, all pending transactions will be cancelled, and any deposited funds will be returned to the source payment method.
If you are the parent or guardian of a minor who has accessed the ug334 platform, please contact [email protected] (plain text) immediately. We will take all necessary steps to close the account and ensure no data belonging to the minor is retained beyond what is required for the incident record.
The ug334 platform integrates with a number of third-party service providers whose technologies are essential to platform operations. Each provider is selected based on their ability to meet ug334's data security standards and is bound by contractual data processing obligations. The principal categories of third-party services used by ug334 include:
ug334 does not link to or embed content from external social media platforms, advertising networks, or any other third-party services that would result in your data being shared outside the ug334 ecosystem without your knowledge or consent.
ug334 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When changes are material — that is, when they meaningfully affect how we collect, use, or share your personal data — we will provide at least 7 days' advance notice via a prominent on-site notification banner and, where possible, an email to your registered contact address.
For non-material changes (such as minor clarifications, typographical corrections, or formatting updates), the Policy will be updated and the "Last Updated" date at the top of this page revised accordingly, without prior individual notification.
Your continued use of the ug334 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised data practices. We encourage you to review this page periodically to remain informed. If you do not agree to a material change, your remedy is to cease using the platform and request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ug334 holds about you, please contact our Data Privacy team using the details below. Our team is available 24 hours a day, 7 days a week, including all Indonesian public holidays, with native Indonesian-speaking support agents available at all times:
Send your request to: [email protected] (plain text — not a clickable link) with the subject line "Privacy Rights Request — [Your Username]" for data access, rectification, erasure, or portability requests. We acknowledge all privacy requests within 48 hours and respond in full within 30 days.
For urgent account or payment queries, you may also reach our support team on WhatsApp at: +62 811 0334 0334 (plain text — not a clickable link). WhatsApp is monitored 24/7 with an average response time of under 10 minutes during peak hours (08:00–24:00 WIB).
Beyond legal obligations, ug334 is genuinely committed to treating your personal data with respect. Here are the six principles that guide every data decision we make.
Every byte of data exchanged between your device and ug334's servers travels over a TLS-encrypted connection. Your login credentials, KYC documents, and financial details are never transmitted in plaintext.
ug334 does not sell, rent, or broker your personal data to advertisers, data brokers, or social media platforms. Your information is used only to operate, secure, and improve the ug334 platform for your benefit.
As a Member, you can request a copy of all data ug334 holds about you at any time. You also have the right to correct, restrict, or erase your data — all exercisable by contacting our support team directly.
We keep your data only as long as legally required or operationally necessary. Financial transaction records are retained for 7 years per regulatory requirements; technical log data is purged after 13 months. When the retention period expires, data is securely deleted or anonymised.
Only authorised ug334 personnel with a documented operational need may access Member personal data. All internal access events are logged, reviewed, and audited on a regular basis to prevent unauthorised use.
In the unlikely event of a confirmed data breach affecting your personal information, ug334 commits to notifying affected Members within 72 hours of discovery — explaining what happened, what data was involved, and what steps we have taken to address it.
Now that you understand how ug334 protects your personal data, you are ready to explore everything the platform has to offer — from live sportsbook betting on BRI Liga 1 and the EPL, to thousands of slot titles, live casino tables, and Togel Hongkong draws, all in IDR.
21+ only. Please gamble responsibly. Terms & Conditions apply.